How Do Pet Owners View Your Business?
Business owners tend to become overwhelmed with managing their brand. Typically, the first question is where to start? To help with what to look for when doing a quick review of your online brand, I have created a checklist. First, sit down at a computer and grab a pad of paper and pen to go through this exercise. It might help to have a person who is an outside observer walk through this process with you to give a different perspective.
- Do a search for your town, state, and the word “veterinarian.” Is your business listed on the first page of Google? Do you have reviews? What do they say about you? Remember, 70% of people use online reviews when making a purchasing decision. If you have more negative reviews then positive ones, would you want to use your business services based on this information? Neither do the people who are researching you.Are other reviews placed with other review services? You can see by either scrolling your mouse to the right of your listing, triggering a fuller listing of your business to pop up, or by doing a search in Google for the name of your business with the word “review” after it, such as “ABC Veterinary Hospital, Anytown, State, Reviews.” What pops up? Typically, there are multiple places people are leaving online reviews about your business. Remember, you cannot turn these review places off! The only option is to take control of these sites by encouraging happy customers to post reviews and engaging with the ones who do post via responses to reviews.Can people also click on this search engine/review results in Google or elsewhere and go to your website? Or does it go nowhere? If the click cannot take people through to your business website, then your marketing circle has a big disconnect and people will most likely pursue another search result.
- If you can click through to your website, is the correct logo showing? Can you read the name of your business? Are the animals in the logo the species you see at the hospital? When was the last time your logo was updated? What does it say about your business? Current? Out of date? Fun? Serious? Is this what you want people to glean from your logo when they view it?
What about your website? Does it look out of date? Are social media icons listed that enable people to leap to the next point in your marketing circle? What about a blog? Sign up for a newsletter? YouTube videos? What about your services? To see an example of the newest model of website design integrated with social media, look at www.animalmedical.net. How does your website compare to this one?- Finally, Facebook and Twitter should be accessible from the business website and from each other, and the website should link back to both. These crosslinks help complete the marketing circle. For an example of how this would look on Facebook, please visit www.facebook.com/NapervilleAnimalHospital. Questions to ask about these platforms are:
- Does your business have a Facebook page? If so, who are the admins for the page? The owner of the business should be one of them.
- Has the Facebook page been used to its full potential, meaning graphics, links to other pieces of the marketing circle, and pictures added?
- On Twitter, has a custom background been added?
- Has the Twitter account been slaved to the Facebook page—at least to start if there are not enough resources in the hospital to manage both platforms?
- Has a marketing plan been created that focuses on a single message from the hospital brand per month? If so, is one person in charge of this message or are many going in different directions?
How did your business fare? Any disconnects? Please let us know how we can assist in making your marketing circle stronger and connected. For a free consultation, please visit http://www.beyondindigopets.com/contact/.












