Posts Tagged ‘Veterinary Marketing’

Quality is Job 1?

Wednesday, February 5th, 2014

Dog With Head Out WindowFord’s current slogan is “Built Ford Tough”, but before that it was “Quality is Job 1.”  This was their attempt to speak particularly to those often referred to as the “Greatest Generation”, for whom quality was extremely important.  Ironically, Ford used this as their slogan during a time when they were getting their rear ends handed to them by the Japanese and Germans, but that is perhaps a topic for another post.  If you SAY quality is that important, you better mean it:  consumers are less and less forgiving. (more…)

The Importance of Social Media Marketing for Veterinary Practices

Thursday, January 16th, 2014

Social Media IconsNot that long ago, veterinarians looking to connect with their client base, and potential client base, were limited in their options. Business listings in the Yellow Pages, advertising in the local paper, the occasional billboard, bus bench, television ad (if you could afford it), and word-of-mouth shared between friends and colleagues at the local café were the mainstay of customer outreach for many small businesses, including veterinary practices.

However, the sweeping presence of the Internet into our lives has changed that dynamic considerably.  (more…)

A Fond Farewell to 2013

Tuesday, December 31st, 2013

Happy New YearIt is very hard to believe that 2013 is drawing to a close. This year brought several changes to the world of digital marketing, both in the technology available to market to your clients and in the mindsets of many veterinarians shifting to a more brand-savvy mentality. Join us as we look back at a few of our favorite articles from the past year. (more…)

Increase Your Client Loyalty

Tuesday, December 17th, 2013

I’ve written about veterinary excLoyaltyess capacity before, namely that there are too many veterinarians chasing not enough clients.  So how do we fix that?  Well, there are two broad possibilities:  reduce supply and increase demand.  As I’ve alluded to before, the former is far easier said than done.  Whatever we as a profession will be able to do about veterinary supply will happen at such a slow pace that you should not consider it in your budgeting and short term strategic plans.  You might as well assume that supply will remain high for the foreseeable future. (more…)

Be Thankful

Tuesday, December 3rd, 2013

thanksgivingThe not-so-subtle Christmas music and advertising is a clear reminder that we are drawing nearer to the holiday season.  It used to be that you wouldn’t see this kind of advertising until after Thanksgiving, but nowadays as soon as Halloween is over there is a palpable change in the background of our daily lives.  How many more years before it’s Labor Day?  (more…)

YouTube for the modern small animal practice

Tuesday, November 12th, 2013

Unless you’ve been living under a rock for the last several years, you surely know about YouTube. This video channel is owned by Google and is the #2 ranked website on the entire internet (2nd only to Google Youtube phoneitself).  There’s no denying the immense popularity of YouTube.  If a picture is worth a thousand words, video is worth a million.  62% of Google’s universal search results include video, and more than eight out of every ten of those videos are hosted in YouTube.  With over 4 billion hits every day, any good marketing strategy must include this massively relevant and important site. (more…)

Hang on tight…

Tuesday, October 29th, 2013

Blue eye cat with womanAs the acquisition marketing world continues to morph with the focus more and more directed at social media and websites for obtaining new customers, we can’t forget to remember that it is our existing client base that we should be expanding the vast majority of our marketing energies and monies towards.  The number is nebulous, so just recognize that there is a significant multiplier difference between the cost to retain an existing client and to procure a new customer.  (more…)

Marketing is NOT Selling

Tuesday, October 22nd, 2013

Marketing signFrom everything I have seen, read, or experienced, the reason most people don’t like marketing is because they perceive it as selling.  Marketing is NOT selling.  It may lead to a sale and in fact that is what marketing is all about. Everything you do to educate, inform, coax, cajole, motivate, stimulate, your client to consummate a transaction whether it is bag of dog food or a major orthopedic surgery, is marketing.

Marketing includes resources such as your website, reminder cards, social media, phone calls, client service, logos, attitudes, brands, signage, emails, etc., etc.,  Marketing includes the message on those resources, the way it is written, the words, the message, the tone of voice, the graphics, the call to action.  Marketing is education, information, problem solving, and sharing knowledge.  Marketing is giving a client sufficient knowledge to comfortably make a decision that is in the best interest of their pet with no remorse afterwards.  Marketing is not selling, it leads to the sale.  You can market all that you want, however if there is ultimately NO call to action, then there is no sale.  (more…)

Put Social Media to Work for Your Practice

Thursday, September 26th, 2013

Survey and mouse signDr. Peter Weinstein and our CEO Kelly Baltzell put their heads together and crafted a survey to learn more about veterinary hospital behavior when it comes to the Internet. Here is the first couple paragraphs of the study which outlines our findings. Please read the full overview and findings at  Put Social Media to Work for YourPractice.

Social media is everywhere – we even see and hear about it on TV, radio and in newspapers. It has taken smartphones and their owners hostage. However, the veterinary profession tends to be slow to adapt to the changing environment.

Surveying the Social Media Landscape (more…)


Tuesday, September 3rd, 2013

iStock_000021692596XSmall“Hey, how you doing?”

Every time.

Doesn’t matter who the person is.

Doesn’t matter morning or evening.

This is the greeting I get when I go to my local 24 Fitness.  Pretty much the same tone.  Monotone, non-committal, insincere.  The voice varies, the face varies, the message is the same—“I don’t really care who you are, I just have to say something.”

How about this one?

#$%^&*( Animal Hospital, hold please!!!

Is this your practice?  How do you know? (more…)