{"id":2394,"date":"2018-03-24T15:29:41","date_gmt":"2018-03-24T20:29:41","guid":{"rendered":"https:\/\/redesign.beyondindigopets.com\/?p=2394"},"modified":"2021-08-06T13:22:58","modified_gmt":"2021-08-06T18:22:58","slug":"3-temptations-to-avoid-veterinary-social-media","status":"publish","type":"post","link":"https:\/\/www.beyondindigopets.com\/blog\/3-temptations-to-avoid-veterinary-social-media\/","title":{"rendered":"Pragmatic Pitfalls: 3 Temptations to Avoid in Veterinary Social Media"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"alignleft\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.beyondindigopets.com\/blog\/wp-content\/uploads\/2017\/10\/iStock-626958754-1-1024x683.jpg\" alt=\"A cat gnawing on a table edge\" class=\"wp-image-2395\" srcset=\"https:\/\/www.beyondindigopets.com\/blog\/wp-content\/uploads\/2017\/10\/iStock-626958754-1-1024x683.jpg 1024w, https:\/\/www.beyondindigopets.com\/blog\/wp-content\/uploads\/2017\/10\/iStock-626958754-1-300x200.jpg 300w, https:\/\/www.beyondindigopets.com\/blog\/wp-content\/uploads\/2017\/10\/iStock-626958754-1-768x512.jpg 768w, https:\/\/www.beyondindigopets.com\/blog\/wp-content\/uploads\/2017\/10\/iStock-626958754-1.jpg 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p><span style=\"font-weight: 400;\"><br>Social Media has changed how we interact with \u2013 and attract \u2013 our clientele. While the instant interaction of social media can be an effective way to connect with your clients, it can also turn a seemingly innocent post or comment into an internet firestorm if the wrong person gets on the digital loudspeaker.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Thankfully, Beyond Indigo\u2019s Social Marketing Team has learned a few lessons the hard way \u2013 either through our experience, or via our clients\u2019 \u2013 so you don\u2019t have to. We hope you\u2019ll take our sage advice with regard to what to avoid in veterinary social media.<\/span><\/p>\n\n\n\n<!--more-->\n\n\n\n<h3 class=\"wp-block-heading\">The Declaw Debate<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">In the age of <\/span><a href=\"https:\/\/www.beyondindigopets.com\/blog\/fake-news-dr-google-foes\/\"><span style=\"font-weight: 400;\">Dr. Google<\/span><\/a><span style=\"font-weight: 400;\">, you have a hard row to hoe when it comes to getting credible information to pet owners, and this could not be more true when it comes to the topic of declawing cats. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">As an <\/span><i><span style=\"font-weight: 400;\">actual<\/span><\/i><span style=\"font-weight: 400;\"> expert in the field, you may be tempted to educate pet owners by talking about \u201chumane\u201d declawing on your Facebook page, or simply be tempted to mention that your practice offers the service for interested clients. Or, conversely, you might be tempted to discourage the procedure and decry the practice as inhumane to our feline friends\u2026 <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Unfortunately, the mere mention of the word \u201cdeclaw\u201d on a veterinary practice\u2019s page can be enough to send people into a tailspin, no matter your position. And, evidently, these same people will spin out on your FB page, then boycott your practice.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">No matter the focus, discussing declawing on your veterinary page is asking for Unlikes, reported content, and an angry online mob. People will see the word, stop reading, and take to the comments, hoping to add to the snowball of angry people. There just isn\u2019t a reliable way to present this information in the social space and not have it turn sour. &nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Including this service (if you offer it) in the Services section of your website, or discussing the surgery and its merits on your blog is fine; just don\u2019t go out of your way to point people to this content on social media. &nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">It won\u2019t end well, we promise.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pets and Politics Don\u2019t Mix<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">You may <\/span><i><span style=\"font-weight: 400;\">think<\/span><\/i><span style=\"font-weight: 400;\"> you know your demographic and the political slant of the majority of the people within that demographic. But if the current political climate has taught us anything, it\u2019s that people don\u2019t always believe what you think they should.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Unfortunately, all it takes is one contrary viewpoint from someone with too much time on their hands to turn your veterinary page into \u201cthe rest of social media.\u201d &nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Many of <\/span><a href=\"https:\/\/www.beyondindigopets.com\/blog\/social-media-for-veterinarians\/\"><span style=\"font-weight: 400;\">your fans depend on your page to be an oasis<\/span><\/a><span style=\"font-weight: 400;\"> of dog pictures, <a href=\"https:\/\/www.youtube.com\/watch?v=wghamePGxFs\">cat videos<\/a>, helpful information, and celebrations of birthdays and employees of the month; that relationship can quickly sour if you pave the way for political diatribes. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Regardless of your political leanings, your business page isn\u2019t the place to advocate for the change you wish to see in the world. Politics, no matter how well-meaning, brings out the worst in people; and trust us when we say that there isn\u2019t enough time in the world to babysit the comments section of a post that turns politically sour. If you do find a discussion like this brewing on your page, hide the post\/comments as quickly as you can in order to keep your page from erupting into a fireball of political complaints.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">In short, keep your veterinary practice\u2019s business page about your staff, your services, and happy pets.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Don\u2019t Take the Bait<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">It\u2019s hard to read unkind things about your brand; and it\u2019s harder still to find a review that\u2019s an outright lie about an experience with your business. While you might think that \u201csetting the record straight\u201d is a great way to correct these inaccuracies, we implore you <\/span><i><span style=\"font-weight: 400;\">not <\/span><\/i><span style=\"font-weight: 400;\">to ready your keyboard missiles and prepare to fire. All it\u2019s going to do is make <\/span><i><span style=\"font-weight: 400;\">you <\/span><\/i><span style=\"font-weight: 400;\">look like a sore loser. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Think about it from a potential client\u2019s perspective. If you read a restaurant review citing stale bread, overcooked meat, and slow service as a reason for their 2 out of 5 star rating, then see that it\u2019s been replied to by the manager, who is belligerently insisting that these things could never happen in <\/span><i><span style=\"font-weight: 400;\">this<\/span><\/i><span style=\"font-weight: 400;\"> restaurant; are you going to be more apt to side with the diner or the restrauntier? <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">When a client leaves a review, make sure to thank them for taking the time to give feedback \u2013 especially when it\u2019s a less-than-satisfactory review. Assure them that you will take their feedback seriously, and to invite them to return for a better experience. Don\u2019t go out of your way to admit fault, that doesn\u2019t help things either; but don\u2019t make excuses or invalidate their opinions. &nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Cooler heads always prevail and <\/span><a href=\"https:\/\/www.beyondindigopets.com\/veterinary-marketing-plans\/online-reputation-management.html\"><span style=\"font-weight: 400;\">your online reputation depends on it<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Knowing What to Avoid in Veterinary Social Media<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.beyondindigopets.com\/blog\/social-marketing-for-veterinarians\/\"><span style=\"font-weight: 400;\">Understanding the role Social Media Marketing plays<\/span><\/a><span style=\"font-weight: 400;\"> in your digital footprint is important. Facebook and its ilk make for a fantastic way to share exciting content with users, but it also opens the door for users to complain to an audience of thousands. Don\u2019t give these users the fuel to burn your business page to the ground. Keep your page focused and positive and your review responses succinct and respectful. &nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">If you would like to learn more about how to successfully <\/span><a href=\"https:\/\/www.beyondindigopets.com\/veterinary-marketing-plans\/\"><span style=\"font-weight: 400;\">manage your digital footprint<\/span><\/a><span style=\"font-weight: 400;\">, or if your practice in a bit of a social media emergency, <\/span><a href=\"https:\/\/www.beyondindigopets.com\/#contact\"><span style=\"font-weight: 400;\">please contact us<\/span><\/a><span style=\"font-weight: 400;\">. We have the <\/span><a href=\"https:\/\/www.beyondindigopets.com\/about\/our-work.html\"><span style=\"font-weight: 400;\">experience<\/span><\/a><span style=\"font-weight: 400;\"> needed to lead the way. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Social Media has changed how we interact with \u2013 and attract \u2013 our clientele. While the instant interaction of social\u2026<\/p>\n","protected":false},"author":16879,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[374],"tags":[405,397,325],"class_list":["post-2394","post","type-post","status-publish","format-standard","hentry","category-social-media-marketing","tag-social-marketing-mistakes","tag-veterinary-social-marketing","tag-veterinary-social-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>3 Temptations to Avoid in Veterinary Social Media | Beyond Indigo Pets<\/title>\n<meta name=\"description\" content=\"Don\u2019t give users the fuel to burn your business page to the ground. 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