{"id":3873,"date":"2025-02-03T01:08:00","date_gmt":"2025-02-03T07:08:00","guid":{"rendered":"https:\/\/www.beyondindigopets.com\/blog\/?p=3873"},"modified":"2025-02-20T14:06:28","modified_gmt":"2025-02-20T20:06:28","slug":"handling-negative-reviews-what-to-do-when-you-acquire-a-veterinary-practice-with-a-bad-reputation","status":"publish","type":"post","link":"https:\/\/www.beyondindigopets.com\/blog\/handling-negative-reviews-what-to-do-when-you-acquire-a-veterinary-practice-with-a-bad-reputation\/","title":{"rendered":"Handling Negative Reviews: What to Do When You Acquire a Veterinary Practice with a Bad Reputation"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full\"><img decoding=\"async\" src=\"https:\/\/www.beyondindigopets.com\/blog\/wp-content\/uploads\/2024\/12\/FebNegativeReviews.jpg\" alt=\"An angry cat.\" class=\"wp-image-3874\"\/><\/figure>\n<\/div>\n\n\n<p>You\u2019re buying a new practice, what an exciting time! While buying an already-established practice comes with a lot of benefits like inheriting a functioning hospital and a current client list, there might be some downfalls to it as well. If you acquire a veterinary practice with a <a href=\"https:\/\/www.beyondindigopets.com\/blog\/why-isnt-my-veterinary-website-showing-up-on-google\/\">bad reputation<\/a>, here is what you should do to turn it around:<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\">Access Current Reputation and Identify Issues<\/h2>\n\n\n\n<p>It is a good idea to invest in some kind of reputation management for veterinarians to get a more positive standing on review sites. Start by reviewing the negative reviews that exist for your predecessor and consolidate them into actionable feedback that you can conquer. Create a plan to implement fixes, and offer solutions for past dissatisfied customers. This can include inviting them to contact you directly to give you a chance to rectify the situation and rebuild their trust.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Improve Veterinary Reputation with Customer Service<\/h2>\n\n\n\n<p>Implementing immediate improvements in customer service is a great way to instantly turn your <a href=\"https:\/\/www.beyondindigopets.com\/blog\/bad-reviews-flip-the-script-with-better-communication\/\">negative reputation<\/a> around. Train all of your employees on the qualities of care you expect to see in your practice. Establish new ownership standards that are based on putting the customer (and their pets) first. Every client who comes to the practice should feel this emphasis on customer service.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><img decoding=\"async\" src=\"https:\/\/www.beyondindigopets.com\/blog\/wp-content\/uploads\/2024\/12\/iStock-1372099513.jpg\" alt=\"A happy man using his phone with his happy dog.\" class=\"wp-image-3875\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Revitalize Branding and Digital Presence<\/h2>\n\n\n\n<p>While you are inheriting an established practice, it does not mean you need to inherit their brand, too. Invest in a new logo, a <a href=\"https:\/\/www.beyondindigopets.com\/blog\/why-do-you-need-a-new-veterinary-website\/\">new website<\/a>, and new <a href=\"https:\/\/www.beyondindigopets.com\/blog\/elevate-your-practice-5-content-marketing-strategies\/\">content<\/a> to showcase your brand, and what is important to you as the new practice leader. Turn to social media to introduce your team to add a human element to your digital presence. Take any opportunity you can to emphasize your commitment to the community and your new standards of care. Be transparent with your branding changes to show you are serious about developing a new reputation, and then do what is necessary to back up that reputation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Encourage Happy Customers to Leave Reviews<\/h2>\n\n\n\n<p>One of the best ways to improve your digital reputation is to receive more <a href=\"https:\/\/www.beyondindigopets.com\/blog\/the-impact-of-customer-reviews-on-your-practices-online-reputation\/\">positive feedback<\/a> than negative feedback. As you start to see pet owners who have good experiences at your practice, ask them to leave you positive reviews. You might want to create a QR code or send out an email with a link to your review pages to make it as easy as possible for someone to leave a review. This proactive feedback funnel is a great turnaround strategy for veterinary clinics. Investing in a reviews management platform makes it easy to monitor and respond to incoming reviews to maintain this new, strong reputation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Continue to Monitor and Manage Reviews<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full\"><img decoding=\"async\" src=\"https:\/\/www.beyondindigopets.com\/blog\/wp-content\/uploads\/2024\/12\/iStock-1249480148.jpg\" alt=\"A dog high-fiving a woman.\" class=\"wp-image-3876\"\/><\/figure>\n<\/div>\n\n\n<p>Just like most aspects of digital marketing, maintaining a strong online reputation requires continuous monitoring and managing. You should respond quickly to reviews (both positive and negative) to show that you are attentive and communicative. Be vocal and consistently highlight the improvements and positive changes in your practice\u2019s services. Developing a strong online reputation helps you build trust with local pet owners that can help you be successful with your <a href=\"https:\/\/www.beyondindigopets.com\/blog\/new-veterinary-practice-marketing-timeline\/\">new practice<\/a>.<\/p>\n\n\n\n<p>The team at Beyond Indigo Pets are experts at handling negative reviews, and at building a strong, positive online reputation. We can help you revitalize everything from your online reputation to your website and digital presence. Call (8877) 244-9322 to get started.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019re buying a new practice, what an exciting time! While buying an already-established practice comes with a lot of benefits\u2026<\/p>\n","protected":false},"author":14774,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[378,370,373],"tags":[784,785,782,787,783,788,786],"class_list":["post-3873","post","type-post","status-publish","format-standard","hentry","category-branding-identity","category-seo-for-veterinarians","category-veterinary-orm","tag-acquiring-a-veterinary-practice-with-bad-reviews","tag-dealing-with-bad-reviews-veterinary-practice","tag-handling-negative-reviews","tag-improve-veterinary-reputation","tag-managing-negative-online-reviews","tag-turnaround-strategies-for-veterinary-clinics","tag-veterinary-practice-reputation-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Handling Negative Reviews: What to Do When You Acquire a Veterinary Practice with a Bad Reputation | Beyond Indigo Pets<\/title>\n<meta name=\"description\" content=\"Acquiring a veterinary practice with a bad reputation? Learn effective strategies for handling negative reviews, improving your online reputation, and turning your practice around. Discover how to regain client trust and attract new pet owners.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.beyondindigopets.com\/blog\/handling-negative-reviews-what-to-do-when-you-acquire-a-veterinary-practice-with-a-bad-reputation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Handling Negative Reviews: What to Do When You Acquire a Veterinary Practice with a Bad Reputation | Beyond Indigo Pets\" \/>\n<meta property=\"og:description\" content=\"Acquiring a veterinary practice with a bad reputation? Learn effective strategies for handling negative reviews, improving your online reputation, and turning your practice around. Discover how to regain client trust and attract new pet owners.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.beyondindigopets.com\/blog\/handling-negative-reviews-what-to-do-when-you-acquire-a-veterinary-practice-with-a-bad-reputation\/\" \/>\n<meta property=\"og:site_name\" content=\"Beyond Indigo Pets\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/beyondindigopets\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-03T07:08:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-20T20:06:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.beyondindigopets.com\/blog\/wp-content\/uploads\/2024\/08\/iStock-2153343381-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Beth DeMilt\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Beth DeMilt\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.beyondindigopets.com\/blog\/handling-negative-reviews-what-to-do-when-you-acquire-a-veterinary-practice-with-a-bad-reputation\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.beyondindigopets.com\/blog\/handling-negative-reviews-what-to-do-when-you-acquire-a-veterinary-practice-with-a-bad-reputation\/\"},\"author\":{\"name\":\"Beth DeMilt\",\"@id\":\"https:\/\/www.beyondindigopets.com\/blog\/#\/schema\/person\/ea065ae9a72327a2caa5f2840d3608ae\"},\"headline\":\"Handling Negative Reviews: What to Do When You Acquire a Veterinary Practice with a Bad Reputation\",\"datePublished\":\"2025-02-03T07:08:00+00:00\",\"dateModified\":\"2025-02-20T20:06:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.beyondindigopets.com\/blog\/handling-negative-reviews-what-to-do-when-you-acquire-a-veterinary-practice-with-a-bad-reputation\/\"},\"wordCount\":576,\"publisher\":{\"@id\":\"https:\/\/www.beyondindigopets.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.beyondindigopets.com\/blog\/handling-negative-reviews-what-to-do-when-you-acquire-a-veterinary-practice-with-a-bad-reputation\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.beyondindigopets.com\/blog\/wp-content\/uploads\/2024\/12\/FebNegativeReviews.jpg\",\"keywords\":[\"Acquiring a veterinary practice with bad reviews\",\"Dealing with bad reviews veterinary practice\",\"Handling negative reviews\",\"Improve veterinary reputation\",\"Managing negative online reviews\",\"Turnaround strategies for veterinary clinics\",\"Veterinary practice reputation management\"],\"articleSection\":[\"Branding &amp; Identity\",\"SEO for Veterinarians\",\"Veterinary ORM\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.beyondindigopets.com\/blog\/handling-negative-reviews-what-to-do-when-you-acquire-a-veterinary-practice-with-a-bad-reputation\/\",\"url\":\"https:\/\/www.beyondindigopets.com\/blog\/handling-negative-reviews-what-to-do-when-you-acquire-a-veterinary-practice-with-a-bad-reputation\/\",\"name\":\"Handling Negative Reviews: What to Do When You Acquire a Veterinary Practice with a Bad Reputation | Beyond Indigo Pets\",\"isPartOf\":{\"@id\":\"https:\/\/www.beyondindigopets.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.beyondindigopets.com\/blog\/handling-negative-reviews-what-to-do-when-you-acquire-a-veterinary-practice-with-a-bad-reputation\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.beyondindigopets.com\/blog\/handling-negative-reviews-what-to-do-when-you-acquire-a-veterinary-practice-with-a-bad-reputation\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.beyondindigopets.com\/blog\/wp-content\/uploads\/2024\/12\/FebNegativeReviews.jpg\",\"datePublished\":\"2025-02-03T07:08:00+00:00\",\"dateModified\":\"2025-02-20T20:06:28+00:00\",\"description\":\"Acquiring a veterinary practice with a bad reputation? 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